Returns and exchanges

Due to the nature of our products, we do not offer returns or exchanges. However, your satisfaction is our priority and as each query is addressed individually to the best of our ability.

Exception is faulty products with manufacturing defects. This is incredibly rare but in case you think your product is faulty, please email us at or contact us via the phone +971 50 105 5155 and we address the issue individually.

Personalized items, items on sale and orders shipped to international destinations are not eligible for return or exchange.

Please feel free to address any additional questions you may have to a member of our team by writing us an email at

If you have questions during ordering process or customization step, please feel free to use quick contact buttons to talk to our team prior to placing your order. Alternatively please email us at